Frequently Asked Questions
How much are the shipping costs?

- The Shipping cost are at 5.99 per order within Germany. A delivery abroad is not possible.

How can I order?

- You can order easily and conveniently directly from this site online. For this purpose, you can create a user profile so that your data will be saved and you will not have to enter every time you order them. But you can also order without such registration with us as a guest. In this case, you need to enter your data with each order again.

Can I pick up my order in person?

- A pickup is not possible.

How can I pay?

- We accept VISA, MasterCard, Paypal and SofortÜberweisung.

PayPal Logo MCVisaLogo SOFORT Überweisung - Einfach, Schnell, Sicher




The processing of your payment will be made through a service provider, this all necessary information for payment processing to be passed to the service provider. When you shop in the elementary webshop, you agree that the service provider obtains information about your credit status at your local bank.

Do I need to provide my bank? Do I need to transmit the data over the Internet?

- Declare your bank opposite our service Payreto Limited. This takes place in a specially the intended form, which is provided by our service providers. Linde Gas Therapeutics GmbH has no time to look at your bank details and we do not store your bank account.

Do I need to take the package itself contrary? What happens if I am not at home?

- Yes. We ship your order with UPS to you personally. If you can not accept the parcel UPS tried two more times deliver the package or possibly deliver to a neighbor. Are you also the third delivery attempt not home, the parcel will be returned to the elementary webshop.

Do I have a right to return my order?

- Yes. Naturally, you have a statutory right of return of 14 days.

Details about please see the following:
right of withdrawal

You have the right to the purchase agreement within 14 days from the date on which you or a representative of your third party who is not the carrier, the goods (or the last goods consignment or piece in the case of a contract for more products to uniform order or the delivery of a good consisting of multiple lots or pieces) have taken possession of or withdraw from the date of conclusion of the contract without giving any reason.

To exercise your right of cancellation, you must notify us of your decision to withdraw from this contract. You can fill your statement here and electronically transmit and then receive a confirmation from us. To comply with the withdrawal deadline, it is sufficient that you submit and you send the message on the exercise of the right of withdrawal before the withdrawal period, the goods within 10 working days.

Effects of withdrawal:
If you cancel the purchase contract, we will refund all payments for purchases of goods that we have received from you and we will refund the cost of the cheapest standard delivery offered by us. Such reimbursement shall be immediately and no later than, subject to the below mentioned situations take place within fourteen days from the date on which the notice is received through your cancellation of this agreement with us. For this repayment we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise. For the repayment we will charge you in no event fees. We may refuse reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.
You need the goods promptly and in any event not later than fourteen days from the date on which you notify us of any cancellation of this contract resend. The deadline is met if you send the goods before the expiry of the period of fourteen days. You have to bear the cost of returning the goods if the delivered goods ordered and corresponds to the price of the returned does not exceed an amount of 40 euros or if you are at a higher price the thing at the time of the cancellation is not the consideration or a have provided contractually agreed partial payment. Otherwise, the return is free for you.
You only need to pay for any diminished value of the goods when such loss in value is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling. Exceptions to the right of withdrawal
The right of withdrawal or extinguishes the following contracts

- The supply of goods which are unsuitable for reasons of health or hygiene reasons to return and were unsealed after delivery or after delivery were mixed by their nature inseparably with other goods;

- The supply of goods which can spoil quickly or whose expiration date has passed quickly;

How does the return / return?

- If you wish to return an order within the return period, you can fill out the necessary form directly online here. Please logon with your user data and request a return via your order history. If you have placed an order as guest, please contact us via the Contact Form. We then organize a transfer via UPS and send you an e-mail Rüschein, you just have to print and attach to the package. Some items may be retouriert only unopened for hygiene reasons. Please note for the respective product description.

What payment offers elementary?

- You can pay us with credit card and Paypal.

Will my health insurance cover the cost of my order?

- At the Elementar Webshop customers can order products without prescription at their own expense. Unfortunately, it is not possible to process your prescription purchases through the elementar Webshop. Of course, you can always check with your health insurance individual refund.

How long will delivery take?

- Usually you will receive your order within 4-5 business days.

What happens to my personal information?

- We have great respect for your privacy and use your information only to process the order and give this course only to third parties for further use if and when this is necessary for processing or delivery of your order.